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How We Protect Your Information

Your account details, payment information and gameplay activity stay secure with us.

Account securityPayment protectionYour access rights

What We Collect and Why

ace88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an ace88 account, we gather information needed to verify your identity, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and maintain your lobby history. We also track your login activity and game session data to spot unusual access patterns and keep

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your account safe. Cookies help us remember your preferences and language settings. All of this depends on local law and is available where local law permits. We never sell your data to third parties, and we retain your account information only as long as necessary to
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serve you and meet our record-keeping obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUT

Contact Us About Your Privacy

Team online

Email Support

Send questions about your data or privacy concerns to our support team. We respond within 24 hours and can help you request access to your stored information or ask for corrections.

In-Account Settings

Update your contact details, language preference and deposit method directly from your account dashboard. Changes take effect immediately and are logged for your protection.

Data Access Request

You can ask for a complete record of what we hold about you. Submit your request via email and we'll prepare your data export within 14 days.

HOW WE OPERATE

Our Commitment to Your Privacy

Encrypted Payments

When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, your payment details never touch our servers directly. We use industry-standard encryption and partner gateways to keep your financial data separate and secure.

Cookie Transparency

We use session cookies to keep you logged in and preference cookies to remember your settings. No tracking cookies follow you across the web. You can disable cookies in your browser; some features may work differently but your account stays protected.

Data Retention

We keep your account data active while you play. After you close your account, we retain records for seven years to comply with anti-money-laundering rules, then delete them automatically. You can request deletion sooner by contacting support.

Account Security

Your password is hashed, never stored as plain text. Two-factor authentication is available in your settings. Login attempts are tracked, and we alert you if we detect access from an unfamiliar location.

Third-Party Access

We share your data only with payment processors, anti-fraud partners and legal authorities when required by law. We never sell your information. Every partner we use must agree to the same privacy standards.

Changes to This Policy

If we update this policy, we'll email you 30 days in advance. Major changes let you opt out; minor updates take effect immediately. Your continued use of ace88 means you accept the new terms.

Frequently Asked About Privacy

Yes. Log into your account and visit Settings → Data & Privacy to view your stored information. You can also email support with a data access request and receive a complete export within 14 days. The file includes account details, transaction history, and login records.

Payment details entered during deposit are not stored on our servers. We keep transaction records for seven years to comply with financial regulation, then delete them. Your Touch 'n Go, GrabPay, Boost dan FPX credentials are managed by each provider separately.

Your account becomes inactive immediately, but we retain anonymized records for seven years per law. You can request full deletion sooner by contacting support, though some records may be kept for legal compliance. Deletion is irreversible.

We use your email only for account updates, security alerts, and promotions you've opted into. You can unsubscribe from marketing emails anytime in your Settings or by replying to any email we send. We never share your email with third parties for their marketing.

Your gameplay data stays within your account. We use it internally to improve game balance and detect fraud. We never share your gaming history publicly. You can request deletion of older session logs by contacting support.

Log out from all sessions immediately in Settings → Active Sessions. Change your password and enable two-factor authentication. Email support with the details and we'll investigate within two hours. If fraud occurred, we'll help you dispute it.

Visit Settings → Account Details to update your email, contact number or withdrawal address. Changes take effect immediately and are logged. For help correcting historical data, contact support with proof of the correct information.

How We Protect Your Information

Contact Us About Your Privacy

Email Support

In-Account Settings

Data Access Request

Our Commitment to Your Privacy

Encrypted Payments

Cookie Transparency

Data Retention

Account Security

Third-Party Access

Changes to This Policy

Frequently Asked About Privacy

01 Can I see what data ace88 holds about me?

02 How long do you keep my payment information?

03 What happens to my data if I close my account?

04 Do you use my data for marketing?

05 Is my gameplay history private?

06 What if I notice suspicious account access?

07 How do I update or correct my information?

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